• Absolutely. Every cleaner goes through a strict vetting process, including:

    • Right-to-work verification

    • Basic criminal background check

    • Interviews

    Cleaners must also maintain excellent customer ratings to continue working with us.
    All team members are fully trained and insured for your peace of mind.

  • Yes! We clean a wide range of commercial spaces including offices, communal areas, event venues, and care homes.

    • Reschedule: Free of charge. Please let us know by 48 hour’s notice to secure your new booking time. Must be re-booked for the same month to keep the same deposit.

    • Cancellation: A minimum of 48 hours’ notice is required to cancel a booking without a fee.

    • Cancellations made less than 48 hours before the scheduled time will incur a £50 cancellation fee.

    This policy helps us respect the time of our professional cleaners.

  • If your property is significantly dirtier than average, extra time, services, or charges may be required to meet our cleaning standards.
    Examples include:

    • Heavy grease or grime build-up

    • Excess clutter or rubbish removal

 FAQs

  • For transparency and protection, cleaners may take before-and-after photos of certain areas:

    • To document pre-existing damage or extreme dirt

    • To confirm that the cleaning has been completed to LLUXELINE standards

  • If any damage or breakage occurs, you must notify us within 24 hours of the clean.
    Please include photos and full details of the issue.
    We will open a damage case and liaise directly with the cleaner.

  • Please let us know at the time of booking if you have pets so we can assign a cleaner who is comfortable around animals.
    You can also add special instructions in the “Additional Notes” section, such as:

    • Keeping doors or windows closed

    • Advising if your pet is nervous around vacuums

  • Absolutely.
    You can leave instructions in the “Additional Notes” section when booking or message us anytime via the Contact page.

  • All issues must be reported within 24 hours of the clean being completed.
    Please provide:

    • Clear photos of the problem

    • A description of the issue

    • Any relevant booking details

    This allows us to resolve matters promptly and fairly.

  • Our Insurance Cover

    We’re fully insured for your peace of mind. For full details, you can contact us

  • Yes, but only during Deep Cleans.

  • Yes, wherever possible. If your regular cleaner is unavailable due to illness or leave, we will arrange a trusted replacement.
    To help ensure consistency, we recommend booking a regular cleaning schedule.